Terms and conditions

Welcome to GoBabyGo. By shopping on this website, you agree to the terms and conditions below. We therefore recommend that you read the terms and conditions carefully before shopping.

The advantages of shopping at GoBabyGo.co.uk

  • Satisfaction or money back
  • Support line on +45 31 65 99 03 (Monday–Friday 9 am – 5 pm) or e-mail us around the clock at info@gobabygo.dk
  • No credit card fees, or other types of fees!

PRICES & PAYMENT
Payment can be made by Visa, MasterCard, Maestro, Visa electron and JCB card as well as American Express. No fees for card payment. The amount will be not be drawn from your account until the items have been shipped from our warehouse.
Card payment at GoBabyGo is secure as the account information is sent directly to PBS (electronic payment service) in encrypted form (SSL). This way, no one other than PBS has access to your account details. Similarly, only the amount specified will be drawn from your account. 
All prices are in GBP and include VAT, but do not include postage.
We accept no liability for sold-out items or misprints.

POSTAGE & DELIVERY
Your order will normally be sent within 1–3 business days. In the unlikely event that your order is delayed, you will be notified by e-mail. The items will be sent directly to the address you enter as the delivery address. All orders are securely packed.
P&P within Europe is £4,5, with free delivery on orders over £39. P&P for international orders is £8, with free delivery on orders above £59.

RETURNS & EXCHANGE
As a customer of GoBabyGo, you always have a 14-day right of return from the day you receive the item, if the item is returned in the same condition as your received it and in its original packaging.
Once we have received the item, you can either choose to exchange it or to receive a refund. You are responsible for return postage. Remember to enclose a copy of your invoice when returning items to us and please keep your postal receipt as proof that you have returned the item. We do not compensate for items lost on their way back to us.
The easiest way to exchange an item is by returning it and then placing a new order in the shop.

COMPLAINTS
GoBabyGo provides a two-year warranty. The warranty applies to manufacturing and material defects which arise in connection with normal use of the product. The warranty does not cover defects, damage or wear and tear due to improper use, poor maintenance, or normal wear and tear.
Complaints should be submitted to GoBabyGo within two months of detection of the fault. The item should then be returned to GoBabyGo, which will repair, replace or credit the item according to agreement. It is the buyer’s duty to state and, upon request, demonstrate how the fault or defect manifested itself.
Proof of purchase must be submitted in connection with complaints.
Returns/complaints should be sent to:

GoBabyGo ApS
c/o Hi House
Kronprinsensgade 13, 4. th
1114 Copenhagen K
Denmark

RESERVATIONS
Please note that it may be difficult to reproduce colours in the photos with 100% accuracy. Moreover, we cannot guarantee that the website is up and running, faultlessly, at all times, although naturally we do our best to ensure its optimal operation.